Returns & Warranty

   

At Buyzip, customer satisfaction is our top priority!

In order to guarantee quality, we have a dedicated quality control team which inspects all your items prior to shipping.

We are here to help, so if you have any problems with your order feel free to contact us at support@buyzip.com

   

30 Day Return Warranty

If you receive a defective or damaged item, wrong size or wrong product contact us immediately at support@buyzip.com. Customers can contact us within 30 days of receiving the product. 

   

Contact Us For Help

1. Email support@buyzip.com and describe the issue in detail (reason for return) along with your order number. If your item is defective, incorrect or not as described pleases end us a picture or video describing the issue.  

2. We will look over your case and offer a solution.

   

Warranty Solutions

1. Our company is responsible for the error:

  • If we are responsible for the sending the wrong order, defect or incorrect item. We will allow a return to our warehouse for a refund or exchange.
  • Once received we will refund the full original item price or send a free replacement at our expense.

2. Customer is responsible for error.

  • If a customer has ordered and incorrect product, size or simply wants to exchange it we allow for an exchange as well.

  • In this case the customer is responsible for the shipping from and to our warehouse for an exchange. 

   

Additional Notes

  • All returns must be approved by our customer service team

  • All returned items must be in brand new condition, come with original tags and unworn/unused. 

  • Unless the mistake is on our end, we do not accept product returns or exchange for the following items: discounted items or clearance items.